Kuala Lumpur, 15 September 2026 Juwai IQI has launched a Property Management Division that will use artificial intelligence to manage commercial properties across the 35 countries where the group operates.
The division will be led by PMgr Arevind Pillai, a Property Manager registered with the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP).
He joins as Head of Juwai IQI Property Management with more than two decades of experience managing property and facilities portfolios for some of Asia’s largest developers, asset managers and real estate consultancies.
What the New Division Will Do
The division covers the commercial property sector at launch, across a diverse portfolio of assets.
It combines technology-driven operations, data-driven decision-making and industry best practice. The aim is higher operational efficiency, better asset performance and stronger long-term value for owners and investors.
We will make the Division stand out by leveraging AI-powered tools to monitor, analyse, and optimise all critical building systems, enabling predictive maintenance, improved reliability, and enhanced operational efficiency.
Kashif Ansari, Co-Founder and Group CEO, Juwai IQI
From Reactive Repairs to Predictive Maintenance
The division’s model centres on continuous monitoring of critical building systems rather than scheduled inspection and after-the-fact repair.
Four categories of infrastructure are covered at launch: air conditioning, typically the largest energy load in a commercial building, electrical systems, fire protection, and other essential building infrastructure.
The difference lies in what triggers action.
| Factor | Reactive management | AI-monitored management |
|---|---|---|
| Trigger for action | Equipment fails or a tenant complains | Data shows performance drifting |
| Monitoring | Scheduled inspections, manual checks | Core systems monitored around the clock |
| Typical outcome | Unplanned downtime, emergency callouts | Faults addressed before they escalate |
| Budget visibility | Costs appear after the event | Operating costs visible and planned ahead |
Two Decades in Asian Facilities Management
Arevind Pillai joins from JLL, where he was Country Account Lead overseeing the HSBC Malaysia portfolio.
He has also held senior positions at Knight Frank, CBRE GWS, Sime Darby Property, Kuwait Finance House, and Edgenta UEMS.
He says too many teams in the industry fail to use their data, and that it remains common for managers to wait until something breaks before they act.
We will watch the core systems around the clock and catch small faults long before they turn into a crisis. Our clients will also get real transparency and more control over their operating budgets.
PMgr Arevind Pillai, Head of Property Management, Juwai IQI
Extending the Relationship Beyond the Sale
Juwai IQI already works with property owners, developers and asset managers on marketing and sales. The new division extends that relationship into the operating life of the asset.
Commercial property is an intensely competitive industry. The most successful operators will be the ones with lower running costs, less downtime, and happier tenants.
Daniel Ho, Co-Founder and Group Managing Director, Juwai IQI
Running costs feed straight into asset performance. Lower costs and less downtime support net operating income, which underpins valuations as Malaysian property prices continue to rise.
Occupiers feel the same efficiencies through their service charges and management fees.
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