Terms of Use

Personal Data Protection Act Notice

Please read these terms and conditions carefully as they contain important information about your rights and obligations when using the IQI Website and/or the IQI Services. These Terms of Use and our Privacy Policy form the basis on which you may access and use the IQI Services including the IQI Website. By using the IQI Website and/or the IQI Services you are deemed to have read, understood and accepted to be bound by the Terms of Use and our Privacy Policy (the Terms) and any other related terms of use. If you do not agree with these Terms of Use, you should stop using the IQI Website and/or the IQI Services immediately.

• Collection and processing of personal data

  We have collected and will collect your personal data to be processed by us and/ or on your behalf in the course of your present or future dealings with IQI HOLDINGS SDN BHD (Company No. 1018842-U), its subsidiary(ies), its associated company(ies), its joint venture partners, including of all of its shareholder(s), its director(s), its employee(s), its supplier(s), its contractor(s) and/ or its permitted person(s) (“we”, “our”, “us” or “Company”). Your personal data enables us to achieve the Purpose in clause 3 herein that are in connection with our business.

• Description of personal data

  The personal data that you will provide may include but not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, marital status, details of children and/or guardian(s), occupation, income range, contact information, including e-mail address, mobile number, house number, facsimile number, and office number, details of employer, details of dependants and/or family members, race, religion, nationality.

• Purpose

  The collection and processing of personal data includes but not limited to the following purposes:

  • Services & Products

    • Facilitation of your project or sub-sale purchase, sale or rent including professional consultancy and advisory for project evaluation, project financing, market research, targeted property markets, secondary property market sales, rent and management either residential or commercial and international sales of property;
    • Customer care and relationship management procedures;
    • Client profiling activities in connection with our services whenever necessary only;
    • Such other purposes provided for in our particular services or products offered by us;

  • Agreements & Arrangements

    • Entry of booking forms, sales form or other arrangement in order to book the property units we offer;
    • Collection of outstanding payments from you under the booking/sale forms;
    • Delivery of notice, documents, forms, and other documents under the bookingle forms;

  • Internal Record

    • Internal record keeping for the Purpose herein stated;
  • External Communication & Marketing
    • Marketing of property projects and/or property units to you whether present or future;
    • Research, benchmarking and statistical analysis;
    • Participation in our competitions or contests;
    • Communication with you and delivery of information by e-mail and other telecommunication means, including telephone calls or text messages or social media about property projects and/or property units offered by Class Of Third Parties under clause 8 herein;
    • Feedback and/or conduct surveys in relation to our services, property projects and/or project units.
  • Legal & Compliance
    • Prevention, hindrance, reporting of any crime including but not limited to fraud, bribery and money laundering; and
    • Compliance to any legal or regulatory requirements relating to the provision of our services/ products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, order, by-law, guideline, circular, code applicable to us or any associated, subsidiary, related companies of our group.

• Sources

  The sources that we may obtain your personal data includes but not limited to registration forms, sales forms, survey forms, sub-sale forms, booking forms, our marketing and sales agents and/or our website property advertising service providers, your participation in our contests, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to to share your information.

• Use of Personal Data

  Your personal data may be used for the following purposes:
  • to provide and maintain our service, including to monitor the usage of our website;
  • for the performance of a contract: the development, compliance and undertaking of the purchase contract for the services, products or items you have purchased or of any other contract with us through the website;
  • to get in touch: to get in touch with you by email, telephone calls, SMS or other equivalent forms of electronic communication, such as mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation;
  • to manage your requests or complaints;
  • for business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the data held by us about our service users is among the assets transferred;
  • for other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, marketing and your experience.
  We may share your personal information in the following situations:
  • with service providers: we may share your personal information with service providers to monitor and analyze the use of our service, to contact you;
  • for business transfers: we may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing or acquisition of all or a portion of our business to another party;
  • with affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honor our PDPA notice. Our affiliates shall include our parent company, and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us;
  • with business partners: we may share your information with our business partners to offer you certain products, services or promotions;
  • with other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile;
  • with your consent: we may disclose your personal information for any other purpose with your consent.

• Retention of your Personal Data

  We will retain your personal data only for as long as is necessary for the purposes set out in this PDPA notice. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
  We will also retain data for internal analysis purposes.

• Transfer of your Personal Data

  Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of your state, province country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
  Your consent to this PDPA notice followed by your submission of such information represents your agreement to that transfer.
  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this PDPA notice and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

• Delete your Personal Data

  You have the right to delete or request that we assist in deleting the personal data that we have collected about you.
  Our service may give you the ability to delete certain information about you from within the service.
  You may update, amend, or delete your information at any time by signing into your account (where applicable), and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.
  Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

• Class of Third Parties

  Your personal data with us will be kept confidential. You hereby consent and authorize us to disclose your personal data to the following categories of third parties:
  • our auditors, engineers, quantity surveyors, land surveyors, business consultants, accountants, lawyers or other professional advisers and/or consultants as we deem necessary and appropriate;
  • our sub-contractors or third party service or product providers as we deem necessary or appropriate, including third party property management or marketing companies or entities;
  • our associated, subsidiary or related companies;
  • our business partners including online business affiliates, retailers, distributors, agents, merchant that provide, supply, distribute or deal in general with our services or products in connection with our business and in relation to our loyalty programs and other programs;
  • any person to whom we are compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, court of laws, tribunal, arbitration centre, commission or council or association legally authorized by law.

• Security of your Personal Data

  You should ensure that all your personal data furnished to us is accurate, complete, not misleading and up-to-date, otherwise, we may not be able to process your personal data for the specified Purpose in the most accurate manner.

• Your Rights

  • Right to request access to personal data

    You may request access to your personal data that is held and/or processed by us given reasonable notice. We will charge a nominal prescribed fee for your request. Upon your payment on the same together with your written request to us, we will endeavour to provide you a copy of your personal data in hardcopy or via email held and/or processed by us within twenty-one (21) days from our receipt of your said request.

  • Right to request correction of personal data

    Please check your personal data when you receive a copy from us. If you find any of your personal data that is held and/or processed by us is inaccurate, incomplete, misleading or otherwise out-of-date, you may request the correction of your personal data. We will endeavour to make the correction to the said personal data and thereafter provide you a copy of the personal data so corrected within twenty-one (21) days from our receipt of your said request.

  • Right to limit processing of your personal data

    You may limit our processing of your personal data by expressly withdrawing in full your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

• Contact to make inquiries and complaints regarding personal data

  If you intend to exercise your rights in clause 7 or to make inquiries or complaints regarding your personal data, our policies, procedures in relation to processing your personal data, you may contact the relevant department as follows:

  Department	Personal Data Protection Officer
  Contact No.	+(60)3 7453 5155
  Fax No.	+(60)3 7453 5155
  E-mail address	pdpa@iqi-group.com
  Postal address	26th - 28th Floor, Tower D, Millerz Square, No. 357, Jalan Kelang Lama, 58000 Kuala Lumpur, Malaysia

Refund Policy

Thank you for joining Team IQI. Our effort, preparations and investments are here to provide you a solid ground before you start your new career. We would like to guide you to the process from beginning to end and aim that you remain involved. Hence we want to acquaint you about our terms and conditions related to your training and e-tickets.

• Training

  Once we receive your admission fee for the training, a total package will be offered to you which will be your first investment to your career at IQI. As we have to pay for outside trainers, once your training is confirmed, the fees are non-refundable. In some circumstances, it may be possible to postpone the training session

• E-tickets

  At IQI we want to offer you the opportunity to attend events and special occasions. Therefore we have a ticket service for our agents. As we have to provision services and costs, the cost of any e-tickets are non-refundable.

For any further questions you can always contact us on the following contact details below:

Changes to these Terms & Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Last modified: 22nd of June, 2023
View: Privacy Policy