Account Management Executive

Job Description:

• Prioritize daily work tasks to achieve set objectives.

• Adhere to Standard Operating Procedures (SOPs) in all operational activities.

• Monitor, report, and review campaign progress, providing weekly/monthly updates to management.

• Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.

• Provide advanced account management support, particularly for Tier 1/Corporate clients.

• Accurately record and maintain all data related to campaign and communication status.

• Develop and maintain positive relationships with potential leads and existing consumers.

• Execute onboarding processes for new consumers, handling and addressing inquiries.

• Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.

• Provide recurring reports to customers on campaign performance.

• Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.

• Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.

• Ensure accuracy of buyer lead information before distribution to clients.

• Proactively discuss renewal opportunities with existing consumers before contract expiration.

• Maintain strong consumer relationships through new contract agreements.

Job Requirements:

• Degree/Diploma in business related preferred

• 1-2 years Account Management experience

• 1 year+ experience in working directly with Customers

• Project Management experience preferred

• Real estate experience preferred

• Website/listing portal account management experience preferred

• Software – knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.

• Communication – Excellent communication skills between internal teams and external clients

• People Management – working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

• Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.