{"id":118028,"date":"2025-10-14T15:04:13","date_gmt":"2025-10-14T07:04:13","guid":{"rendered":"https:\/\/iqiglobal.com\/blog\/?p=118028"},"modified":"2026-01-09T15:55:08","modified_gmt":"2026-01-09T07:55:08","slug":"rights-responsibilities-and-realities-in-renting","status":"publish","type":"post","link":"https:\/\/iqiglobal.com\/blog\/rights-responsibilities-and-realities-in-renting\/","title":{"rendered":"Rights, Responsibilities, and Realities in Renting"},"content":{"rendered":"\n

This article is taken from IQI Real Estate Tit&Bits<\/strong>, written by K. Soma Sundram<\/mark><\/strong><\/a>, Strategic Advisor at Juwai IQI Group<\/strong>, titled “Landlord and Tenant Responsibilities: Who Is Responsible?”<\/em><\/p>\n\n\n\n

\n\n\n\nVersion: BM<\/mark><\/a><\/strong><\/p>\n\n\n\n
Having a comfortable place<\/strong> to live is a universal dream. For many, renting a home is the practical path to achieving it.<\/p>\n\n\n\n
With rising mobility and changing lifestyles, demand for rental housing<\/mark><\/strong> <\/a>continues to grow.<\/p>\n\n\n\n
Both landlords and tenants<\/strong> play vital roles in ensuring a smooth, fair, and satisfying rental experience.<\/p>\n\n\n\n
This article explores their respective rights and responsibilities, key legal protections, and practical steps to prevent misunderstandings or disputes.<\/strong><\/p>\n\n\n
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$\"\"$ <\/figure>\n<\/div>\n\n\n
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Key Takeaway<\/strong>:<\/p>\n\n\n\n
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A tenancy agreement must be formally drafted to protect both parties.<\/strong><\/li>\n\n\n\n
Landlords <\/strong>and tenants <\/strong>have clear roles and rights under Malaysian law<\/strong>.<\/li>\n\n\n\n
Rental issues <\/strong>can be reported through official channels like the Consumer Claims Tribunal<\/strong>.<\/li>\n\n\n\n
Deposits can be reclaimed<\/strong> if there are no arrears or damages.<\/li>\n\n\n\n
Safety and verification steps help prevent rental fraud<\/strong>.<\/li>\n<\/ul>\n\n\n\n
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Things to Understand Before Contract Signing: <\/h2>
1. The Importance of a Tenancy Agreement<\/a><\/li>
2. Responsibilities of Landlords and Tenants<\/a><\/li>
3. Rights of Landlords and Tenant<\/a>
The Importance of Knowing Your Rights<\/a><\/li><\/ul><\/li>
4. What to Do If Your Landlord Ignores Damage Reports<\/a><\/li>
5. Channels for Reporting Tenancy Issues<\/a>
Under Malaysia Law<\/a><\/li><\/ul><\/li>
Conclusion<\/a><\/li><\/ul><\/div>\n\n\n\n
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1. The Importance of a Tenancy Agreement<\/strong><\/h2>\n\n\n\n
A tenancy agreement is a legally binding contract<\/strong> between a landlord<\/strong> and a tenant<\/strong> that outlines the rights, responsibilities, and expectations of both parties throughout the rental period.<\/p>\n\n\n\n
This document serves as a foundation of trust<\/strong> between the landlord and tenant, ensuring that the rental process runs smoothly, fairly, and transparently.<\/p>\n\n\n\n
Some of the key details that should be included in a tenancy agreement<\/mark><\/a><\/strong> are:<\/p>\n\n\n\n
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Property information<\/strong> (address and type of property)<\/li>\n\n\n\n
Rental period<\/strong> (start and end dates)<\/li>\n\n\n\n
Rental amount<\/strong> and payment schedule<\/strong><\/li>\n\n\n\n
Security and utility deposits<\/strong><\/li>\n\n\n\n
Maintenance and repair responsibilities<\/strong><\/li>\n\n\n\n
Utility <\/strong>and service charges<\/strong><\/mark><\/a><\/li>\n\n\n\n
Terms for termination<\/strong> and renewal of the contract<\/strong><\/li>\n<\/ul>\n\n\n\n
2. Responsibilities of Landlords and Tenants<\/strong><\/h2>\n\n\n\n
Each party plays an important role in ensuring the rental process runs smoothly<\/strong>. Below are the key differences between the responsibilities<\/strong> of a landlord and a tenant:<\/p>\n\n\n\n
LANDLORD<\/strong><\/th> TENANT<\/strong><\/th><\/tr><\/thead>
Provide a safe and liveable place to stay<\/td> Pay rent on time<\/td><\/tr>
Responsible for preparing and explaining the terms of the agreement<\/td> Understand and comply with the agreed terms<\/td><\/tr>
Obtain property insurance<\/td> Keep the property in good condition<\/td><\/tr>
Manage structural maintenance and major repairs<\/td> Report major damages and avoid making alterations without the landlord’s permission<\/td><\/tr>
Return the deposit after the rental period ends<\/td> Give notice to vacate according to the agreed terms<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n
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$\"\"$ <\/figure>\n<\/div>\n\n\n
3. Rights of Landlords and Tenant<\/strong><\/h2>\n\n\n\n
The rights of both landlords and tenants should be respected by each party. Below is a brief explanation of their respective rights<\/strong>:<\/p>\n\n\n\n
Landlord’s Rights:<\/strong><\/td> Tenant’s Rights:<\/strong><\/td><\/tr>
Ensure the property is properly cared for<\/td> Occupy a safe and livable home<\/td><\/tr>
Prohibit illegal activities or subletting<\/td> Enjoy privacy and peace<\/td><\/tr>
Receive rent payments on time<\/td> Obtain refund of deposits after tenancy ends<\/td><\/tr>
Inspect property with prior notice<\/td> Receive a valid written tenancy agreement<\/td><\/tr>
Claim compensation for damages or arrears<\/td> Receive a valid written tenancy agreement<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
The Importance of Knowing Your Rights<\/strong><\/h3>\n\n\n\n
Understanding one’s rights helps tenants avoid fraud <\/strong>and misuse of power<\/strong>, such as invasion of privacy or unjustified deductions from their deposit.<\/p>\n\n\n\n
Meanwhile, landlords have the right to terminate a tenancy<\/strong> if the tenant fails to pay rent or breaches the terms of the agreement.<\/p>\n\n\n\n
This awareness ensures that the rental process is conducted fairly and professionally<\/strong>.<\/p>\n\n\n\n
Tenants who understand their responsibilities will take good care of the property<\/strong>, while responsible landlords will treat their tenants with respect<\/strong>.<\/p>\n\n\n\n
A positive relationship between both parties not only reduces stress but also helps build long-term trust<\/strong>.<\/p>\n\n\n\n
4. What to Do If Your Landlord Ignores Damage Reports<\/strong><\/h2>\n\n\n\n
If a landlord ignores damage reports, tenants should take follow-up action<\/strong> to ensure the issue doesn’t persist. It’s important to address the situation promptly<\/strong> to protect the tenant’s rights and safety throughout the tenancy period.<\/p>\n\n\n\n
Here are the steps tenants can take if a landlord neglects a damage report<\/strong>:<\/p>\n\n\n\n
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Gather evidence<\/strong>
If the landlord fails to act, keep records such as photos, messages, and receipts.<\/li>\n\n\n\n
Send a written or WhatsApp notice<\/strong>
Provide a written notice with a reasonable timeframe for action. State the type of damage and how it affects safety or comfort. Give a reasonable period — for example, two weeks — for the landlord to respond.<\/li>\n\n\n\n
Carry out the repair (if necessary)<\/strong>
If there’s still no response, the tenant may proceed with the repair and claim the cost with receipts and proof of repair work.<\/li>\n\n\n\n
Report to the relevant authority<\/strong>
If the landlord refuses to reimburse or continues to ignore the issue, file a complaint with the Tribunal for Consumer Claims Malaysia (TTPM)<\/strong> or the Housing and Strata Management Tribunal<\/strong>.
The tribunal can order compensation or require the landlord to carry out the necessary repairs.<\/li>\n<\/ol>\n\n\n\n
5. Channels for Reporting Tenancy Issues<\/strong><\/h2>\n\n\n
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$\"\"$ <\/figure>\n<\/div>\n\n\n
Both tenants and landlords have rights<\/strong> that are recognised under the law.<\/p>\n\n\n\n
If you experience unfair treatment — such as withheld deposits, unauthorised charges, or invasion of privacy — you can file a report <\/strong>through the following channels:<\/p>\n\n\n\n
1. Tribunal for Consumer Claims Malaysia (TTPM)<\/strong>
Suitable for rental-related claims below RM25,000. Complaints can be submitted online at https:\/\/ttpm.kpdn.gov.my\/<\/mark><\/a>.<\/p>\n\n\n\n
2. Sessions \/ Magistrate Court<\/strong>
For claims exceeding RM25,000 or cases involving eviction. These matters require a legal process and may involve hiring a lawyer.<\/p>\n\n\n\n
3. Legal Office \/ Law Firm<\/strong>
For legal advice and assistance in issuing demand letters or initiating lawsuits.<\/p>\n\n\n\n
4. Board of Valuers, Appraisers, Estate Agents and Property Managers (LPPEH)<\/strong>
For cases involving real estate agents, ensure the agent is legally registered with LPPEH. If a registered agent violates ethics — for example, by misrepresenting rental rates, withholding property details, or overcharging commissions — you can file a complaint directly via the official portal at https:\/\/lppeh.gov.my\/<\/mark><\/a>.<\/p>\n\n\n\n
5. Police Station<\/strong>
If a landlord or tenant commits fraud, threats, or collects deposits without the intention of renting out a real property, the case may be classified as a commercial crime.<\/p>\n\n\n\n
Here’s a smooth, clear English translation for sections 6–9<\/strong>, keeping it natural, easy to read, and suitable for publication:<\/p>\n\n\n\n
6. What Happens If a Tenant Is Late on Rent?<\/strong><\/h2>\n\n\n
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$\"\"$ <\/figure>\n<\/div>\n\n\n
If a tenant delays rent payment, the action taken depends on the terms stated in the tenancy agreement and local laws. Here are some common measures<\/strong> that may be applied:<\/p>\n\n\n\n
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Late payment notice:<\/strong> The landlord may issue an official notice, usually allowing a set period (for example, 7–14 days) for the tenant to clear outstanding payments.<\/li>\n\n\n\n
Late payment penalty:<\/strong> The agreement may include an additional charge (e.g. RM50 or a certain percentage) for late payments.<\/li>\n\n\n\n
Contract termination:<\/strong> If delays occur repeatedly or over an extended period, the landlord may legally terminate the tenancy agreement.<\/li>\n\n\n\n
Legal action:<\/strong> The landlord may file a claim with the tribunal or court to recover unpaid rent.<\/li>\n\n\n\n
Eviction:<\/strong> As a last resort, the landlord can apply for a legal eviction order.<\/li>\n<\/ul>\n\n\n\n
Under Malaysia Law<\/strong>
<\/h3>\n\n\n\n
Under the Strata Titles Act 1985<\/strong> and the Contracts Act 1950<\/strong>, landlords have the right to take action if tenants breach payment terms.<\/p>\n\n\n\n
If the unit is part of a strata building, the management may also impose restrictions such as disabling access cards or facility use.<\/p>\n\n\n\n
7. When Can You Claim Your Deposit?<\/strong><\/h2>\n\n\n\n
Rental deposits usually consist of two main types:<\/p>\n\n\n\n
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Security deposit (typically two months’ rent)<\/strong> – protects the landlord from property damage or unpaid rent.<\/li>\n\n\n\n
Utility deposit (half a month’s rent)<\/strong> – covers unpaid utility bills such as water or electricity after the tenant moves out.<\/li>\n<\/ol>\n\n\n\n
Tenants can claim their deposits<\/strong> after the tenancy ends, provided the property is returned in good, clean condition and all rent and utility bills are settled.<\/p>\n\n\n\n
Landlords typically return deposits within 14 to 30 days<\/strong> after the move-out date. This period allows them to:<\/p>\n\n\n\n
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Inspect the property’s condition<\/li>\n\n\n\n
Verify outstanding utility bills<\/li>\n\n\n\n
Calculate any valid deductions for repairs<\/li>\n<\/ul>\n\n\n\n
If everything is in order, the deposit must be refunded<\/strong> in full. However, deductions may be made for:<\/p>\n\n\n\n
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Damage to furniture or fittings due to negligence<\/li>\n\n\n\n
Excessive cleaning costs<\/li>\n\n\n\n
Outstanding rent or utility bills (e.g. electricity, water, internet)<\/li>\n<\/ul>\n\n\n\n
8. How to Prevent Invalid Tenancy Agreements<\/strong><\/h2>\n\n\n
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$\"\"$ <\/figure>\n<\/div>\n\n\n
Every rental arrangement should be documented<\/strong> officially to avoid future disputes — especially tenancy agreements.<\/p>\n\n\n\n
This ensures that both parties’ rights and responsibilities are clear<\/strong>, legally valid<\/strong>, and can serve as evidence<\/strong> if issues arise.<\/p>\n\n\n\n
Here’s how to prevent an invalid or non-binding tenancy agreement:<\/p>\n\n\n\n
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Ensure all arrangements are written and formal<\/strong>, not just based on verbal promises or WhatsApp conversations.<\/li>\n\n\n\n
Verify the tenant’s identity<\/strong>, including employment, position, and income, to ensure their ability to pay rent and avoid problematic tenants.<\/li>\n\n\n\n
Clarify or transfer utility account names<\/strong> (electricity, water) to prevent confusion over who is responsible for payments.<\/li>\n\n\n\n
Inspect the property<\/strong> and confirm the inventory list<\/strong> (furniture, appliances, facilities) with both parties before handing over the keys.<\/li>\n\n\n\n
Do not use the security deposit to offset monthly rent<\/strong>; it can only be used after the tenancy ends for legitimate deductions.<\/li>\n\n\n\n
Ensure each page of the agreement is reviewed, signed, and initialled<\/strong> by both parties as proof of official consent.<\/li>\n<\/ul>\n\n\n\n
9. How to Tell If a Rental Listing Is Trusted or a Scam<\/strong><\/h2>\n\n\n\n
Rental scams are becoming increasingly common, especially through social media platforms like Facebook<\/strong> and Telegram<\/strong>.<\/p>\n\n\n\n
To avoid being scammed, tenants should always verify the landlord’s background<\/strong> via their social media profiles.<\/p>\n\n\n\n
Look out for these warning signs:<\/p>\n\n\n\n
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Newly created accounts<\/strong>, few followers, or no real posts — these are often fake.<\/li>\n\n\n\n
Check comments and testimonials<\/strong> from other users. Legitimate profiles typically have visible activity, clear photos, and normal interactions.<\/li>\n<\/ul>\n\n\n\n
If a rental ad is repeatedly copied and reposted across different platforms with inconsistent details<\/strong>, it’s very likely that a scammer has reused someone else’s photos.<\/p>\n\n\n\n
Avoid paying any deposit<\/strong> before visiting the property in person<\/strong>. Always request a site viewing<\/strong> before making any payment.<\/p>\n\n\n\n
If the person avoids meeting, gives excuses about being far away, or pressures you to pay upfront — those are clear signs of a scam<\/strong>.<\/p>\n\n\n\n
You can verify phone numbers or bank accounts through the Truecaller app<\/strong> or official scam-check websites such as:<\/p>\n\n\n\n
CCID Portal – Semak Mule (PDRM)<\/strong>
👉 https:\/\/scamcheck.my\/<\/mark><\/a>
Enter the phone number or bank account to check if it has been previously reported as a scammer account.<\/p>\n\n\n\n
Conclusion<\/strong><\/h2>\n\n\n\n
Awareness of the rights and responsibilities<\/strong> of both tenants and landlords is crucial to maintaining harmony in rental relationships.<\/p>\n\n\n\n
With the right legal knowledge, both parties can avoid<\/strong> disputes, fraud, and misunderstandings.<\/p>\n\n\n\n
A good relationship not only ensures mutual satisfaction but also contributes to a more stable and ethical <\/strong>rental market in Malaysia.<\/p>\n\n\n\n
Renting a home is not just about signing a contract — it’s a partnership built on trust, communication, and shared responsibility<\/strong>.<\/p>\n\n\n\n
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If you’re looking for a licensed and trusted real estate agent to help with your rental or property sale, feel free to reach out to us at IQI for professional assistance!<\/mark><\/strong><\/p>\n\n\n\n\n\t
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6. What Happens If a Tenant Is Late on Rent?<\/strong><\/h2>\n\n\n\n<\/figure>\n<\/div>\n\n\nIf a tenant delays rent payment, the action taken depends on the terms stated in the tenancy agreement and local laws. Here are some common measures<\/strong> that may be applied:<\/p>\n\n\n\n

7. When Can You Claim Your Deposit?<\/strong><\/h2>\n\n\n\nRental deposits usually consist of two main types:<\/p>\n\n\n\n\nSecurity deposit (typically two months’ rent)<\/strong> – protects the landlord from property damage or unpaid rent.<\/li>\n\n\n\n